Sweetener — Hand-Blended Yarn

We’re excited to send a little creativity your way. 🎉

Below you’ll find everything you need to know about shipping, delivery times, and order processing.

🚚 Quick Shipping Overview

Warehouse Location: China (Global Fulfillment Center)

We ship worldwide directly from our main warehouse to keep our kits well stocked, affordable, and available globally.

Free Shipping

✔ FREE standard shipping on orders over $39

For orders under $39, shipping costs will be calculated automatically at checkout.

Processing Time

Orders are processed within 1–3 business days.

Estimated Delivery

• Most orders arrive within 7–14 days, depending on the destination.
• Most customers receive their orders within 8–12 days.
• For major metropolitan areas, delivery is often faster than the estimated timeframe.
• If you need your kit sooner, express shipping options are available at checkout.

🌎 Where We Ship

We offer FREE standard shipping on orders over $39 to the following regions:

• For destinations not listed above, shipping costs will be calculated automatically at checkout.
• For most major metropolitan areas, delivery is often faster than the estimated timeframe.

📦 Why We Ship From China

Arteora ships from our central warehouse in China.

This allows us to:

✔ Keep products in stock year-round

✔ Offer better pricing for customers worldwide

✔ Ship directly to over 100 countries

Your order will be handled by trusted international logistics partners to ensure safe and reliable delivery.

🛒 Pre-Orders

Some items may occasionally be available for pre-order due to high demand.

If a product is on pre-order, it will be clearly labeled on the product page.

Important Notes

• Orders containing a pre-order item will ship together

• We do not split shipments

• In-stock items will ship once the pre-order item becomes available

If you’d like to receive in-stock items sooner, we recommend placing separate orders.

If delays occur, pre-orders can be refunded upon request.

🧾 Duties, Taxes & Customs

International shipments may sometimes incur:

• import taxes
• customs duties
• handling fees

These charges depend on the laws and regulations of your country.

Important

These fees are the buyer’s responsibility.

Arteora only covers the shipping cost (or free shipping promotion) and does not cover customs duties or import taxes.

We recommend checking your local customs policies before placing an order.

⚠ Customs Inspections

Occasionally, packages may be:

• inspected by customs
• temporarily held for clearance

This process is controlled by local authorities and outside our control.

If a package is:

• seized by customs
• destroyed by authorities
• returned to our warehouse

Arteora cannot be responsible for the product or shipping costs.

If you wish to reship a returned order, the customer will need to cover the reshipping fee.

📦 Track Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number.

You can track your package anytime using the link provided in the email.

💬 Need Help?

If you have any questions about shipping or your order, our team is happy to help.

📧 Email: handmade@arteoracrafts.com

We usually respond within 24–48 hours (business days).